Frequently Asked Questions

 We’re fun! No, really… we are! Pridham Audio Video brings over 40 years of audio and video design integration to Madison, Janesville, Beloit, Rockford, Wausau, Stevens Point, Eau Claire, Hudson, Rice Lake and everywhere in between.

We’ve got you covered! In addition to expert design and installation, Pridham Audio Video prides itself by offering a highly trained repair technician team. We are a local company. Our technical staff is dedicated to responding to service calls within 24 hours, and our weekend and holiday service is available 365 days a year. It is the policy of Pridham Audio Video to never leave you, the customer, down. We even provide no charge loaner equipment until your, customer-owned, equipment is repaired. Additionally, we can service your business any time, anywhere through our service network throughout the country.
Of Course! Pridham Audio Video’s expert system design engineers, technicians, and sales staff are accustomed to working with architects, interior designers and builders to ensure your system meets with the engineering and aesthetic requirements of your space.

Pridham-Logo-BlueWe provide this expert consultation at no additional charge to you!

Absolutely! Pridham Audio Video can complete installations in Madison, Janesville, Beloit, Rockford, Wausau, Stevens Point, Eau Claire, Hudson, Rice Lake and everywhere in between, all according to your schedule.

Pridham-MOOD-LogoAdditionally, since Pridham Electronics is the parent company for MOOD: Wisconsin, we are able work with affiliate and corporate owned MOOD Media Corporation offices nationwide, enabling us to extend your audio and video image well beyond our backyard and go Nationwide!

Pridham Audio Video guarantees you’ll always work with a Pridham Audio Video employee. Our expert design, installation and service technicians receive extensive training and maintain dozens of certifications within their areas of expertise. You can rest assured that the Pridham Electronics support you count on will be available to you every step of the way.  We are so confident that you will be more than satisfied with the service we provide, we offer a fantastic guarantee!  If you find that our products or service do not meet your expectations within the first 30 days of installation, we will remove the equipment and you will pay nothing.

I need to change my…

Below are the logins buttons for each specific receiver Pridham Audio Video offers. Not to worry, if you aren’t quite sure how to do this simply click on the Technical Support button and we will be happy help you.  Pridham Audio Video is always here to help! Thanks!


MOOD: MIX Receiver


ProFusion IS Receiver


Encompass MV Receiver


Encompass SR Receiver

Encompass LE Receiver

Below is the button to login into the MOOD: Voice site. If you do not have, or remember your login information, not a problem. Simply click on the Technical Support button and we will be happy to help you.

Voice Messaging Login
Can’t find a channel? Please remember to look at which programming package you have and if that particular channel is included. We would be happy to change your programming package to meet your needs. Please give us a call to change it for you. Thanks!

Television Programming Packages

Programming Guides for…


Encompass LE

Encompass SR
Encompass MV
Profusion iS

Technical Questions